Website UX Audit — Find Out Why Visitors Aren't Converting
Most websites lose 70-90% of visitors without a trace. A UX audit reveals exactly where people get stuck, what confuses them, and what to fix — prioritised by impact.
How We Audit Your Website's UX
A combination of data analysis, user behaviour research, and usability expertise — giving you a complete picture of what's working and what isn't.
Data Analysis
We review your analytics data — user flows, drop-off points, page performance, device breakdowns, and conversion paths — to identify where visitors are getting stuck or leaving.
Behaviour Analysis
Using session recordings, heatmaps, and click tracking, we see exactly how users interact with your site. Where do they click? Where do they hesitate? Where do they leave?
Heuristic Review
A systematic evaluation of your site against UX best practices — navigation clarity, information architecture, form design, mobile usability, accessibility, and conversion path logic.
Recommendations Report
A clear, prioritised report of issues found and specific recommendations — ranked by impact and effort. You'll know exactly what to fix and in what order.
Does Your Website Need a UX Audit?
If any of these sound familiar, your user experience is costing you enquiries and sales.
Users aren't completing your contact forms — and you don't know why
Visitors leave your site within seconds (high bounce rate on key pages)
Mobile users behave differently from desktop but your site treats them the same
Your navigation structure confuses people — they can't find what they need
Your conversion funnel has a clear drop-off point you haven't identified
Page load speed is hurting user experience and your search rankings
Why UX Analysis is in Our Name
Most web designers build websites based on what looks good. We build based on what works — because years of analysing user behaviour data has shown us that good looking doesn't always mean effective.
Before founding UX Sites, I worked as a UX Analyst — running user testing sessions, analysing behaviour data, optimising conversion funnels, and implementing tracking to measure real outcomes. That experience shapes every website we build and every recommendation we make.
A UX audit applies that same analytical approach to your existing site — identifying the friction points that are losing you visitors, and giving you a clear, prioritised plan to fix them.
More about our UX backgroundWhat You'll Get from a UX Audit
- Clear understanding of how users actually behave on your site
- Specific, evidence-backed issues — not vague 'improve the UX' advice
- Prioritised recommendations ranked by expected impact
- Heatmap and session recording insights (where available)
- Analytics data interpreted in context of user behaviour
- A roadmap for improvements — whether you do them or we do
What a UX Audit Unlocks for Your Business
Higher Conversion Rates
Fix the friction points that are losing you customers. Small UX improvements often deliver significant conversion uplifts.
Better ROI from Existing Traffic
Before spending more on advertising, make sure your current visitors can convert. A UX audit often pays for itself.
Customer Behaviour Insights
Understand what your visitors actually want — not what you assume they want. Data removes the guesswork.
Prioritised Action Plan
Not a vague report — you'll know exactly what to fix and in what order, ranked by impact and effort.
Mobile Experience Review
If your mobile users are struggling, you're losing the majority of your traffic. We identify mobile-specific issues.
Accessibility Check
Basic accessibility review included — ensuring your site works for all users, not just some.
Frequently Asked Questions
Ready to find out what's costing you conversions?
Get in touch and we'll discuss a UX audit for your website. Free initial consultation — we'll tell you if an audit is the right move.